Customer complaints:

The seller enables all customers to submit their complaints by post to the address Preventa plus d.o.o. Čakovečka 1, 42 000 Varaždin, Croatia, or by mail to [email protected] and the seller will notify the customer of the complaint received. The seller shall respond to any complaints and claims no later than 15 days from the day of receipt of complaint. In order for the seller to confirm the receipt of written complaint and to answer it, the customer needs to state accurate data for the receipt of an answer. 



If the customer collected the ordered goods and subsequently found any damage, defects or malfunctions which were not caused by incorrect handling, but were there before or appeared right after the product was used for the first time , the seller shall be contacted no later than 8 days from the collection of products to the e-mail [email protected]



Link for ORS Platform (Online Dispute Resolution platform)